Quality

Shyama Prasad Mukherjee retired as the Centenary Professor of Statistics at the University of Calcutta, where he was involved in teaching, research and promotional work in the areas of statistics and operational research. He was the founder secretary of the Indian Association for Productivity, Quality and Reliability and is now its mentor. He received the Eminent Teacher Award from the Calcutta University, P.C. Mahalanobis Birth Centenary Award from the Indian Science Congress Association and Sukhatme Memorial Award for Senior Statisticians from the Government of India.

• Quality—A Big  Canvas.- Quality  Systems And  System  Standards.- Quality  Of  Measurements.- Managing   Quality  To-Day.- Improving  Process  Quality.- Total  Quality  Management.- Quality  In  Services—Initiatives  For  Improvement.- Measuring  Customer  Satisfaction.- Quality  Circles And  People-Related  Issues.- Quality  Of  Life.- Quality In  Education.- Quality In  Research  And  Development.- Quality-It  Interface.- Analysis  Of  Quality  Costs.- Quality  Management  In  Indian  Industry.- Quality And Sustainability.