Public Relations Metrics

Betteke van Ruler, PhD, is Professor of Communication and Organization in the Amsterdam School of Communication Research at the University of Amsterdam in the Netherlands. Her research focuses on the practice of communication management and the relationship between organizations and the press. Ana Tkalac Vercic, PhD, is Associate Professor of Marketing and Marketing Communications at the Graduate School of Business and Economics, in Zagreb, Croatia. Her major research interests are focused on attitude and attitude change in public relations. She is a former Fulbright scholar and a recipient of various other grants and sholarships.Dejan Vercic, PhD, FCIPR is a partner at Pristop agency and Associate Professor of Public Relations and Communication Management at the University of Ljubljana, Slovenia. Among his clients are governments, domestic and international corporations, and associations. He organizes the Lake Bled International Public Relations Research Symposia, held annually.

• Public Relations Research and Evaluation  Content Chapter 1 Public Relations Metrics: Measurement and Evaluation, an Overview Betteke van Ruler, Ana Tkalac Vercic and Dejan Vercic Part I Fundamentals of Public Relations Research Chapter 2 Public Relations Methodology, Should We Bother (if it exists)? Manfred Ruehl Chapter 3 The Nature of Scholarly Endeavours in Public Relations Alenka Jelen Chapter 4 Empirical Research in Contemporary Social Sciences Relevant to Public Relations: Towards a Network Approach Jan Kleinnijenhuis Chapter 5 Conceptualizing Quantitative Research in Public Relations James Grunig Chapter 6 Using Qualitative Research to Become the Thinking Heart of Organizations Larissa Grunig Part II Public Relations Methods, Cases, Specific Topics Chapter 7 The Corporate Communications Scorecard, A Framework for Managing and Evaluating Communication Strategies Ansgar Zerfass Chapter 8 Modeling and Evaluating Public Relations Measures and Campaigns by German Professionals Barbara Baerns Chapter 9 The Evaluation of Government Campaigns in the Netherlands Wim van der Noort Chapter 10 The Role of Research in Shaping and Measuring Communication: London’s Bid to Hold the 2012 Games Claire Spencer and Julia Jahansoozi Chapter 11 An Examination of Organizational-Stakeholder Relationship, Crisis Responsibility and Crisis Response Strategies Iris Wong and Chung-ju Flora Hung Chapter 12 The Case Study as an Evaluation Tool for Public Relations Mafalda Eiró-Gomes and João Duarte Chapter 13 Public Relations Research and Evaluation in Africa Ronel Rensburg Chapter 14 Adapting Communication Satisfaction and Relationship Scales to a Third-World Country Tanya le Roux Chapter 15 Applying Stakeholder Thinking to Public Relations: an Integrated Approach to Identifying Relationships that Matter Nigel DeBussy   Chapter 16 Introducing the Institute for Public Relations and the Commission on Measurement & Evaluation, Dedicated to the Science Beneath the Art Frank E. Ovaitt, Jr. Chapter 17 Introducing the Chartered Institute of Public Relations Work on Research and Evaluation Anne Gregory and Jon White

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