Nigel Malin is Professor of Social Work and Community Studies at the University of Derby; he is well respected for his work on community care.

• Introduction, Nigel Malin; Part I Professionalism, boundaries and the health/social care context; Chapter 1 Professionalism and boundaries of the formal sector, Nigel Malin; Chapter 2 Professionalism in everyday practice, Katie Deverell, Ursula Sharma; Chapter 3 Professionalism and user self-advocacy, Steve McNally; Part II Professionalism and enterprise culture; Chapter 4 Boundary work and the (un)making of the professions, Valérie Fournier; Chapter 5 Personal business advice, professionalism and the limits to ‘customer satisfaction’, Matthew Gorton; Chapter 6 Colleagues or clients?, Helen Cameron; Part III Professionalism and new managerialism; Chapter 7 The retreat from professionalism, Mark Lymbery; Chapter 8 Social work, professionalism and the rationality of organisational change, Tim May, Mary Buck; Part IV Professionalism and credentialism; Chapter 9 From befriending to punishing, Tina Eadie; Chapter 10 Professionalism definitions in ‘managing’ health services, Reva Berman Brown, Sean McCartney; Chapter 11 Betwixt and between, Ruth Pinder; Part V Professionalism and emotion management; Chapter 12 Mixed feelings, Sharon C. Bolton; Chapter 13 The ‘fat envelope patient’, Richenda Power; Chapter 14 Emotions, boundaries and medical care, Steve Killigrew; Chapter 15 Conclusion, Nigel Malin;