"… very elegantly present the case that formal and informal social and organizational networks, coupled with shared learning about safety from previous incidents as well as experiences within other industries, are the key to preventing safety issues. … the most refreshing treatment of safety management that I have ever encountered … has high value for practitioners, especially senior- and executive-level managers who have responsibility for designing, implementing, and assessing effective safety management approaches."—Dr. Nicole Radziwill in ASQ: Quality Management, April 2014