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Problem-solving and Learning for Public Services and Public Management

Theory and Practice

Häftad, Engelska, 2025

AvTony Kinder,Jari Stenvall

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In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models.

Produktinformation

Utgivningsdatum2025-02-16
Mått155 x 235 x 26 mm
Vikt715 g
FormatHäftad
SpråkEngelska
SerieSpringer Texts in Business and Economics
Antal sidor454
FörlagSpringer International Publishing AG
ISBN9783031432323

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Tony Kinder currently is a visiting Professor at Tampere University, Finland, and visiting Professor at the University of Science and Technology, Beijing, China. Following a period as an engineering trade union official (1972-98), Kinder chaired several venture capital investment funds and occupied leading positions in Lothian Regional and West Lothian local Councils (1982-1998). He then worked at the University of Edinburgh Business School, Scotland, (1998-2016) as Director of Programmes and later as MBA Director. His research is on learning in service innovation processes around which he has published over 70 papers in academic journals. His current research focuses on the governance of ecosystems, public value, mutuality, and the ethical use of advanced technology in integrated local public services in Finland and Scotland. Jari Stenvall is a Professor of Administrative Sciences at Tampere University, Finland, since 2013. Previously, Stenvall worked at the University of Lapland as a professor of public administration from 2002 to 2013. Stenvall was named Finnish Professor of the Year by The Finnish Union of University Professors in 2022. He awarded the life time achievement award by Finnish Evaluation Society (2022). His research focuses on the management of change, the reformation and assessment of public administration, regional development, public services, and the utilization of technology in administration.

Chapter 1. Introduction.- Chapter 2. Problem-solving and Public Services.- Chapter 3. Public Value, Values, and Public Services.- Chapter 4. E-public Services.- Chapter 5. Local Public Sector Innovation.- Chapter 6. Organising in Self-organising Ecosystems.- Chapter 7. Learners, Teachers and Leaders.- Chapter 8. Entrepreneurial Activity.- Chapter 9. Knowledge Flows and Services Improvements.- Chapter 10. Governances and Sustainability.- Chapter 11. Inequality, Climate and Dialectical Problemsolving.- Chapter 12. Conclusions.