Problem Driven Management

Achieving Improvement in Operations through Knowledge Management

Inbunden, Engelska, 2004

Av B. Muñoz-Seca, J. Riverola, B. Munoz-Seca, Beatriz Muunoz-Seca, Beatriz Munoz-Seca

1 449 kr

Beställningsvara. Skickas inom 10-15 vardagar

Fri frakt för medlemmar vid köp för minst 249 kr.

Finns i fler format (1)

Häftad

1 449 kr

Skickas inom 10-15 vardagar

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Produktinformation

Utgivningsdatum2004-10-08
Mått155 x 235 x 27 mm
Vikt726 g
FormatInbunden
SpråkEngelska
Antal sidor383
Upplaga2004
FörlagPalgrave USA
ISBN9781403941374

Tillhör följande kategorier

PART I: BASIC PRINCIPLES Knowledge and Problem-solving The Properties of Knowledge within the Firm First Practical Implications: Project Management PART II: ON BETTER DOING The Beginning of Good Doing: The World of Operations The Basic Variables of Action in Operations (I) The Basic Variables of Action in Operations (II) Quality and Service PART III: ON GOOD THINKING The Knowledge Inventory Applying Knowledge to Improve the Moments of Truth Knowledge Generation Taking Knowledge to Service Excellence Training, Information and Participation Information Systems for Knowledge Management Final Synthesis: Designing a Permanent Improvement System Appendix: Some Basic Techniques