A refreshingly readable book, feels and looks like a text book but reads like a supportive coaching manual. Very in-depth but that doesn't distract from the clarity of the writing style... Too many highlights really including - "one-page profiles", "personalisation" and "person centred practices" because they have resonance across all spheres of Nursing. They make you sit up, think and reflect on your own work. Chapter 5 "matching staff and clarifying responsibilities" is my highlight. Suggesting how matching staff characteristics with persons living with dementia, develops a win-win relationship... I would like to see everyone involved in elder care have access to a copy of this book. That's not just care staff, but non-care support staff too. It will be appropriate across all levels of nursing from NVQ support staff to ward managers and service providers.