Stephen Drotter is CEO of Drotter Human Resources, a global company that specializes in CEO succession; executive assessment, selection, and development; and enterprise-level organization design. He was one of the original designers of GE’s succession planning process and ran human resources at INA Corporation and Chase Manhattan. He has a degree in economics from Amherst College. He is coauthor of The Leadership Pipeline and The Succession Planning Handbook for the Chief Executive.

• Preface ixPart One The Performance Pipeline ConceptIntroduction Dealing with Pervasive Uncertainty 31 Defining Your Performance Pipeline 21Part Two Expected Results at Every Level of Leadership2 Enterprise Chief Executive Officer: Perpetuating the Enterprise 473 Group Managers: Portfolio of Businesses 714 Business Managers: Short-Term and Long-Term Profit 935 Function Managers: Competitive Advantage 1136 Managers of Managers: Productivity 1297 Managers of Others: The Enablers 1478 Self-Managers: Delivering the Products and Services 175Part Three Successful Implementation of the Performance Pipeline9 Creating a Context for Performance 20110 Enabling Layer Transitions 22511 Implementing Your Performance Pipeline 245Tool 1: Actual Performance Pipeline from Company E 261Tool 2: Interview Questions 279Acknowledgments 285The Author 287Index 289

"The text is a good read and has a lot to offer to the 2012 world of UK retail financial services." (Financial Adviser, 31st May 2012)