Performance Management

James W. Smither, Ph.D. is professor and Lindback Chair of Business Administration at LaSalle University. He has consulted for organizations such as JP Morgan Chase, BAE Systems, Prudential Securities, HotJobs.com, AT&T, Lucent Technologies, Deloitte & Touche, and United Airlines. He also has published over 30 scholarly articles and chapters and his research has been published in top-tier journals such as Personnel Psychology, Journal of Applied Psychology, and Organizational Behavior and Human Decision Processes. He is the editor of popular Performance Appraisals (1998, J-B).Manuel London, Ph.D., is Director of the Center for Human Resource Management at Stony Brook University. He recently combined his interests in organization and individual assessment and development in his book, Leadership Development (LEA) and received the Book Award from the Society for Human Resource Management for Change Agents (J-B). London has been a member of several editorial boards, including the Journal of Applied Psychology; Personnel Psychology; Journal of Management; and Academy of Management Review.

• Foreword xiiiIntroduction xvThe Authors xxi1 An Expanded View of Performance Management 1Herman Aguinis2 Aligning Performance Management with Organizational Strategy, Values, and Goals 45William A. Schiemann3 Practical Applications of Goal-Setting Theory to Performance Management 89Peter A. Heslin, Jay B. Carson, and Don Vande Walle4 Coaching and Performance Management: How Can Organizations Get the Greatest Value? 115David B. Peterson5 The Role of On-the-Job and Informal Development in Performance Management 157Paul Squires6 Managing Team Performance in Complex Settings: Research-Based Best Practices 197Eduardo Salas, Sallie J. Weaver, Michael A. Rosen, and Kimberly A. Smith-Jentsch7 CEO Performance Management 233Edward M. Mone8 Performance Management in Multi-National Companies 271David V. Day and Gary J. Greguras9 Managing Contextual Performance 297Richard R. Reilly and Zvi H. Aronson10 Using Performance Management As a Learning Tool 329Valerie I. Sessa, Christopher Pingor, and Jennifer Bragger11 Diagnosing, Understanding, and Dealing with Counterproductive Work Behavior 359Leanne Atwater and Teri Elkins12 Forced Rankings: Pros, Cons, and Practices 411Peter G. Dominick13 Technology and Performance Management: What Role Does Technology Play in Performance Management? 445Autumn D. Krauss and Lori Anderson Snyder14 Authentic Performance: The Valuation of Behavior as a Negotiated Business Outcome 491Thomas Diamante15 Assessing Performance Management Programs and Policies 527Stanley B. Silverman and Wendy M. Muller16 Performance Management of the Future 555Nancy T. Tippins and Susan H. Coverdale17 Best Practices in Performance Management 585James W. Smither and Manuel LondonName Index 627Subject Index 645The Editors 667