Paradoxes of Modernization

Helen Margetts is Professor of Society and the Internet at the Oxford Internet Institute (OII) and Fellow of Mansfield College, University of Oxford, before which she was Director of the School of Public Policy at UCL. A political scientist specialising in politics and government on the Internet, she has authored and co-authored a wide range of books and articles as well as a series of policy reports for the National Audit Office, including (with Patrick Dunleavy and others) Digital-era Governance (Oxford University Press, 2006); (with Christopher Hood) Tools of Government in the Digital Age (Palgrave Macmillan, 2007); and Government on the Internet (a joint LSE-OII study for the NAO, 2007). She is editor of the new journal Policy and Internet (Berkeley Electronic Press).Perri 6 is Professor of Social Policy in the Graduate School of the College of Business, Law and Social Policy at Nottingham Trent University. His recent books include Institutional Dynamics of Culture (ed. with G Mars, Ashgate, 2008), Public Emotions (ed. with S Radstone, C Squire, and A Treacher, Palgrave, 2007), Beyond Delivery (with E Peck, Palgrave, 2006), Managing Networks of Twenty First Century Organisations (with N Goodwin, E Peck, and T Freeman, Palgrave, 2006) and E-governance (Palgrave, 2004). He has published widely on issues such as joined-up government, consumer choice in public services, privacy and data protection, and social networks in journals such as Political Studies, Public Administration, and the Journal of Public Administration Research and Theory. Christopher Hood has been Gladstone Professor of Government and Fellow of All Souls College Oxford since 2001 and was Director of the UK Economic and Social Research Council Public Services Research Programme from 2004 to 2010. Before that he held chairs at the London School of Economics and the University of Sydney, New South Wales, and was a lecturer at the University of Glasgow for 14 years. His publications include The Limits of Administration (Wiley, 1976), The Tools of Government (Macmillan, 1983, updated as The Tools of Government in the Digital Age, 2007, with Helen Margetts), The Art of the State (OUP, 1998) and The Politics of Public Service Bargains (OUP, 2006, with Martin Lodge).

• PART 1: UNDERSTANDING MODERNIZATION'S PARADOXES ; 1. Introduction ; 2. Modernization Dreams and Public Policy Reform ; 3. When Forethought and Outturn Part: Types of Unanticipated and Unintended Consequences ; PART 2: SOCIETAL INNOVATIONS ; 4. Ranking of U.S. Public Affairs Educational Programs: Searching for Quality, Finding Equilibrium ; 5. Et in Arcadia Ego: From Techno-Utopia to Cybercrime ; 6. Happy Surprises? The Development of the World Wide Web and the Semantic Web ; PART 3: STATE-CENTRED REFORMS ; 7. Addressing Under-nutrition in India: Do 'Rational' Approaches Work? ; 8. Integration at any Price: The Case of the NHS National Programme for Information Technology ; 9. Post-world War II British Railways: The Unintended Consequences of Insufficient Government Intervention ; PART 4: MODERNIZATION OF THE STATE ; 10. The Paradox of Performance-related Pay Systems: Why Do We Keep Adopting Them in the Face of Evidence That They Fail to Motivate? ; 11. What if Public Management Reform Actually Works? The Paradoxical Success of Performance Management in English Local Government ; PART 5: CONCLUSION ; 12. Modernization, Balance, and Variety