Organisational Responses to Social Media Storms

Andy Phippen is a Professor of Digital Rights at the Bournemouth University, UK.Emma Bond is Director of Research and Professor of Socio-Technical Research at the University of Suffolk, UK.The authors have extensive research experience focusing on online risk, online behaviours, safeguarding vulnerable groups, with, collectively, over 30 years in the field.

• Chapter 1. Introduction and Overview.- Chapter 2. Social Media Storms and Organisational Responses .- Chapter 3. Early Years Child Protection Failure - Where an Online Incident Lead to Changes in National Policy.- Chapter 4. A Primary School Doesn’t Check Its Domain Renewal Notices – and What Went Wrong as a Result.- Chapter 5. Does Safeguarding Extend to Controlling Mobile Phones in Secondary Schools?  - Chapter 6. When University Students Go Bad Online – And How The Organisation Responds.- Chapter 7. Common Factors in Organisational Responses to Social Media Storms – the “Non-learning” organisation.