Operations Management

David Barnes is Head of the Department of Business Information Management and Operations at the University of Westminster Business School in London, UK. Previously, he has held lecturer posts at Royal Holloway University of London, the Open University and Thames Valley University, and has been a Visiting Research Fellow at the University of Cambridge. Prior to academia, he worked for 14 years in the process plant and building products industries in both engineering and line management positions.

• PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT1.Operations Management2.Operations Performance3.Operations StrategyPART TWO: STRUCTURAL ISSUES4.Facilities5. Capacity6.Process Design and Technology7.The Supply NetworkPART THREE: INFRASTRUCTURAL ISSUES8.Planning and Control9.Inventory Management10.Lean Operations11.Quality Management12.People in Operations Management13.Risk, Resilience and Recovery14.Operations Improvement15.Innovation in Operations ManagementPART FOUR: THE FUTURE OF OPERATIONS MANAGEMENT16.Emerging Challenges in Operations.

David Barnes is a brilliant writer. His book sparks curiosity through its broad coverage of operations management - all the way from classical management models to up-to-date managerial challenges. The text is vivid, informative and critical. In combination with the digital resources, it all provides an excellent platform for learning.