Samhälle & debatt
On The Front Line
Stephen J Frenkel • Marek Korczynski • Karen A Shire • May Tam
Inbunden
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Andra format:
- Pocket/Paperback 809:-
The importance of customer service is emphasized in business today. This book offers an analysis of the organization and dynamics of front-line work. The volume is based on five-year study of over a thousand employees and eight leading companies in the United States, Australia and Japan.
- Format: Inbunden
- ISBN: 9780801435874
- Språk: Engelska
- Antal sidor: 320
- Utgivningsdatum: 1999-01-01
- Förlag: Cornell University Press