Omnichannel Retail

Arto Lindblom is Professor of Retailing in the Department of Marketing at the Aalto University School of Business in Finland. He has published a wide range of articles on retailing and marketing related topics in esteemed international journals, as well as written textbooks on retail business. Furthermore, he has been lecturing for more than 15 years on topics such as retail concepts and business models, retail strategy and retail marketing.Matti Kautto is a retail industry expert and holds a Doctorate in Business Administration. He has decades of experience in retail business management within the K Group. Kautto earned his doctorate from Aalto University in 2019 and has co-authored several retail-related publications with Arto Lindblom and Lasse Mitronen. He is also an experienced lecturer in retail management at various universities.Lasse Mitronen is a Professor of Practice at Tampere University. He has extensive experience in the retail industry, as well as in international business research and development. Mitronen has published works on topics such as network management, customer relationship management, and strategic leadership in books and academic articles, both domestically and internationally. He is actively involved in executive education and lectures in various leadership training programs.

• 1. Introduction to the Omnichannel Retail.- 2. Core Principles of Omnichannel Retail.- 3. Begin with Strategic Analyses.- 4. Define Core Strategic Statements.- 5. Make Long Term Strategic Choices.- 6. Choose Your Business Model.- 7. Consider Your Revenue Streams.- 8. Define Who You Servce and What You Promise.- 9. Map Out Channel Options to Enable Customer Encounters.- 10. Manage Your Selected Channels as a Coherent Whole.- 11. Collaborate and Network.- 12. Ensure Resources and Competence.- 13. Measure and Manage with Data.- 14. The Most Common Pitfalls in Omnichannel Retail.- 15. Key Takeaways: Integration and the Big Picture.- 16. The ABCs Of Omnichannel Retail.- 17. Summary.

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