Ombudsman in the Modern State

Matthew Groves is Alfred Deakin Professor of Law, in the Law School of Deakin University, Australia.Anita Stuhmcke is Professor and Associate Dean of Research in the Law Faculty at the University of Technology Sydney, Australia.

• 1. The Evolution and Future of the OmbudsMatthew Groves (Deakin University, Australia) and Anita Stuhmcke (University of Technology Sydney, Australia)PART 1THE PLACE OF THE OMBUDSMAN IN MODERN GOVERNANCE2. Maladministration: The Particular Jurisdiction of the OmbudsmanGreg Weeks (Australian National University, Australia)3. The Enforceability of Ombudsman Remedies and Competition with Judicial ReviewStephen Thomson (City University of Hong Kong) 4. Understanding the Response from Health Organisations to Health Ombudsman Investigations – A New Conceptual Model Gavin McBurnie (Queen Margaret University, UK)5. The Role of Ombuds Institutes in Providing Equal Access to Justice for AllMaaike de Langen (New York University, Center on International Cooperation)PART 2THE CHALLENGE OF MODERN GOVERNANCE TO OMBUDSMEN6. Bringing the Ombudsman Role and Powers into the Twenty-first Century Chris Wheeler (University of Technology Sydney, Australia)7. Ombuds and Tribunals in a Digital Era: Framing a Digital Legal ConsciousnessNaomi Creutzfeldt (University of Westminster, UK)8. Complaint Handling Effectiveness: What Can We Learn from Industry-Based Ombudsmen Schemes? John McMillan (Australian National University, Australia)9. Decentred Regulation of the Ombudsman Sector: UK Style Richard Kirkham (University of Sheffield, UK)10 Reform of a National Ombudsman Scheme – A JourneyRob Behrens (Parliamentary and Health Services Ombudsman, UK)11. Ombudsman and Counter-Democracy: Gas Quakes in the Netherlands and the Democratic Role of the National OmbudsmanMarc Hertogh (University of Groningen, the Netherlands)12. Towards Therapeutic Complains ResolutionJane Williams (Queen Margaret University, UK), Chris Gill (University of Glasgow, UK) and Carolyn Hirst (Hirstworks, UK)13 High Official at Street Level: A Multi-method Study on the Consultation Days of the Austrian OmbudspersonsJulia Dahlvik (University of Applied Sciences FH Campus Wien, Austria), Axel Pohn-Weidinger (University of Göttingen, Germany) and Martina Kollegger, University of Vienna, Austria14. Reimagining the Classical Ombud: Disability Rights, Democracy and DemosprudenceJustice Nick O'Brien (Mental Health Review Tribunal, UK)15. A Guardian Illuminated: The Role of New Zealand’s Parliamentary Ombudsman in the Health and Disability System Ron Paterson (University of Auckland, New Zealand)16. Ombuds Institutions: Non-judicial Mechanisms for the Protection and Promotion of the Rights of Older PersonsLinda Reif (University of Alberta, Canada)