Tracy Daniel Connors is President of the BelleAire Institute, a management communications and publishing organization. He is also the editor of The Nonprofit Management Handbook: Operating Policies and Procedures, The Nonprofit Organization Handbook, and Financial Management for Nonprofit Organizations.

• Part I: Effectiveness. Marketing & Communications. 13 Contingency and Emergency Public Affairs (Revised) (RichardL. Thompson, APR, Director of Communications and Public Affairs,Naval Research Laboratory). Information Management. 14A Making Your Data Collection Meaningful (New) (Stephen Hobbs,EdD, creator of the WELLTH Learning Network, Dan R. Dyble, MSOD,WELLTH Learning Network). Part II: Efficiency. Revenue Generation. 19A Sales for Nonprofits (New) (Sylvia Allen, President of AllenConsulting). Part III: Evolutionary Environment. Leadership. 27A Organizational Culture and Nonprofit Organizations (New)(Joseph E. Champoux, PhD, The Robert O. Anderson Schools ofManagement, The University of New Mexico). Human Resource Development and Management. 34A Volunteer Organization Management Processes and Challengesin the International Context (New) (Donna Kennedy- Glans, BA, LLB,President of the Kennedy-Glans Perspective Inc.). Index.