New Production of Users

Sampsa Hyysalo is an Associate Professor in co-design at the Aalto School of, Art, Design and Architecture and a Senior Researcher at the Aalto University School of Economics, Finland.Torben Elgaard Jensen is a Professor in Techno-Anthropology and Science & Technology Studies at Aalborg University-Copenhagen, Denmark.Nelly Oudshoorn is a Professor Emeritus of Technology Dynamics and Health Care at the University of Twente, the Netherlands.

• 1. Introduction to the New Production of UsersSampsa Hyysalo, Torben Elgaard Jensen and Nelly OudshoornPart 1: Rethinking and Extending Theoretical Approaches to the Production of Users in Innovation2. Protecting the Right to Innovate: Our Innovation ‘Wetlands’Andrew W. Torrance and Eric von Hippel3. User Representation: A Journey Towards Conceptual MaturationSampsa Hyysalo and Mikael Johnson 4. How User Assemblage Matters: Constructing Learning-by-Using in the Case of Wind Turbine Technology in Denmark 1973–1990.Kristian H. NielsenPart 2: User-producer Engagements between Democratized Technology and Industrial Strategizing5. Making Work VisibleLucy Suchman6. Making Sense of User Involvement: Hopes, Fears and PragmaticsTorben Elgaard Jensen and Morten Krogh Petersen7. Generification as a Strategy: How Software Producers Configure Products, Manage User Communities and Segment MarketsNeil Pollock, Robin Williams and Luciana D’Adderio Part 3: Innovation Practices and User Communities8. Innovation in Civil Society: The Socio-material Dynamics of a Community InnovationStefan Verhaegh, Ellen van Oost, and Nelly Oudshoorn9. User Communities as Multi-functional Spaces: Innovation, Collective Voice, Demand Articulation, Peer Informing and Professional Identity (and more)Hajar MozaffarPart 4: Unwanted Innovation and Non-Users10. "We Walk Straight Past the Screens": The Power of Non-users of a Hospital Information SystemLine Melby and Pieter Toussaint11. Users, Non-users and "Resistance" to PharmaceuticalsKate Weiner and Catherine Will12. DIY Research in the Psychonaut Subculture: A Case of Unwanted User InnovationJohan SöderbergAfterwordTrevor Pinch

"A welcome addition to the reading list for any aspiring student of innovation and technology management who has a thirst for understanding the how users, like technology, are pervading services, products and business models." –Brendan Galbraith, Ulster University, Ireland