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Modern Hotel Operations Management

Häftad, Engelska, 2017

AvMichael Chibili,Shane de Bruyn,Latifa Benhadda,Conrad Lashley,Saskia Penninga,Bill Rowson

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A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Produktinformation

Utgivningsdatum2017-01-25
Mått174 x 246 x 33 mm
Vikt1 098 g
FormatHäftad
SpråkEngelska
SerieRoutledge-Noordhoff International Editions
Antal sidor656
FörlagWolters-Noordhoff B.V.
ISBN9789001878900

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1. The Hospitality Industry – Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management – Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry