Meeting Customer Needs

Häftad, Engelska, 2003

Av Ian Smith

779 kr

Beställningsvara. Skickas inom 7-10 vardagar

Fri frakt för medlemmar vid köp för minst 249 kr.

Finns i fler format (1)

Inbunden

2 659 kr

Skickas inom 7-10 vardagar

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

Produktinformation

Utgivningsdatum2003-10-01
Mått189 x 246 x 12 mm
Vikt453 g
FormatHäftad
SpråkEngelska
Antal sidor232
Upplaga3
FörlagTaylor & Francis Ltd
ISBN9780750659840

Mer från samma författare

Smith & Wood's Employment Law

Ian Smith, Owen Warnock, Ian (Barrister) Smith, Owen (Emeritus Professor of Employment Law) Warnock, Smith

849 kr

Public Health

Ian (Former Executive Director Visiting Associate in the School of Medicine Hono Smith, John Walley, John Wright, John Walley, John Wright, Ian Smith, UK) Walley, John (Clinical Professor of International Public Health, Clinical Professor of International Public Health, University of Leeds, LIHS, Nuffield, Centre for International Health, Leeds, UK) Wright, John (Director, Director, Bradford Institute for Health Research, Bradford, Hong Kong Smith, Ian (Former Executive Director; Visiting Associate Professor in the School of Medicine; Honorary Assistant Professor, Former Executive Director; Visiting Associate Professor in the School of Medicine; Honorary Assistant Professor, Office of the Director General, World Health Organization, Geneva; Leeds Institute of Health Sciences, University of Leeds, UK; School of Public Health

759 kr

Smith & Wood's Employment Law 15e P

Ian Smith, Aaron Baker, SMITH ET AL, University of East Anglia) Smith, Ian (Barrister and Emeritus Professor of Employment Law, Barrister and Emeritus Professor of Employment Law, Durham University) Baker, Aaron (Late Associate Professor in Law, Late Associate Professor in Law, University of East Anglia) Warnock, Owen (Emeritus Professor of Employment Law, Emeritus Professor of Employment Law

929 kr

Du kanske också är intresserad av