Del 26 - Wiley and SAS Business Series

Mastering Organizational Knowledge Flow

How to Make Knowledge Sharing Work

Inbunden, Engelska, 2010

Av Frank Leistner

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Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management." Provides lessons learned and case studies from real experienceDiscusses key knowledge flow components, success factors and traps, and where to startCovering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.

Produktinformation

Utgivningsdatum2010-04-16
Mått160 x 238 x 21 mm
Vikt408 g
FormatInbunden
SpråkEngelska
SerieWiley and SAS Business Series
Antal sidor208
FörlagJohn Wiley & Sons Inc
ISBN9780470559901

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Ledarskap och motivation inom Ekonomi och ledarskap

FRANK LEISTNER, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.

Foreword: The Generations of Knowledge Management xiPreface xvAcknowledgments xixChapter 1 The Human Touch 1Why This Book? 2Terminology and Definitions 7Taking a Holistic View 10Getting into the Flow 17Case Study: ToolPool 18Chapter 2 Getting Started 23Project versus Initiative 23Team Structures 27Strategy and Assessment 28Big Bang or Small 32Chapter 3 Roles 39Who Should Introduce and Drive Knowledge Flow Management? 40Who Should Worry about Knowledge Flow Management? 43Knowledge Intermediaries 50Chapter 4 Basic Requirements for Successful Knowledge Flow Management 57Passionate Initiative Support 57Culture 61Trust 64Executive Support 68Multiple Drivers 71Chapter 5 Driving for Success 75Internal Marketing: The Myth of Build It and They Will Come 75The Pulse 83Keep It Simple 85Go Global: The Power of Scaling 86Motivation 88What If Your Knowledge Takes a Walk? 90Chapter 6 Barriers 93Barriers Hindering the Flow 94Knowledge Is Power: How Long? 97Sharing Knowledge Takes Effort 98I Need Two More Weeks 101Less Can Be More 104Legal Limitations 107Chapter 7 The Technology Trap 111Asset or Pointer? 115Tools: Not Only Technology 118CoPs 118Skills Management 119“Knowledge Bases” 121Portals 122Open Space Technology 124Search 125Stories 126Knowledge Transfer Sessions 127Chapter 8 Measure and Analyze 131Measure to Get What You Want 136Measuring Quality 138Analyze Your Initiative 140Feed It Back 145Chapter 9 Knowledge Flow Management: The Next Generation 149The Role of Web 2.0++ 149Social Media Internally 152What about 2020? 153Special Roles and Jobs 154Stone Age: Creativity Leap through Communities 155Technical Infrastructures 156Chapter 10 Final Thoughts 163Appendix A Key Success Factors 167Appendix B Additional Resources 171About the Author 173Index 175