Marketing Management

Philip Kotler is one of the world’s leading authors in Marketing. He is the S.C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University (Emeritus). He has also been a consultant to major US and foreign companies, including IBM, General Electric, and Michelin, and has served as member of many advisory boards.Kevin Lane Keller is the E. B. Osborn Professor of Marketing at the Tuck School of Business at Dartmouth College in New Hampshire, USA. He teaches MBA courses on marketing management and strategic brand management and lectures in executive programmes on those topics.Mairead Brady is an Associate Professor at the Trinity Business School and the Director for Joint Honours Degrees (Law & Business and Computer Science & Business). She is also an Adjunct Professor at the Warwick Business School, London.Malcolm Goodman is actively engaged in AJM Management Development, a partnership specialising in the practical application of marketing, creativity, change management and strategic innovation initiatives. He is also Visiting Associate of Sheffield Business School, Sheffield Hallam University.Torben Hansen is a Professor at the Department of Marketing, Copenhagen Business School (CB5). His main fields of research are consumer behaviour and marketing research methods and he has published more than 150 peer-reviewed books, articles, and conference papers.

• PrefaceAcknowledgementsPublisher's acknowledgementsPart 1 Understanding Marketing Management Defining marketing for the new realitiesUnderstanding marketing management within a global contextDeveloping marketing strategies and plansManaging digital technology in marketingPart 2 Capturing Marketing Insights The changing marketing environment and information managementManaging market research and forecastingAnalysing consumer marketsAnalysing business marketsDealing with competitionPart 3 Connecting with Customers Seeking and developing target marketing differentiation strategiesCreating customer value, satisfaction and loyaltyCreating and managing brands and brand equityDigital and global brand management strategiesPart 4 Shaping and Pricing the Market Offering Designing, developing and managing market offeringsIntroducing new market offeringsDeveloping and managing pricing strategiesPart 5 Communicating Value Designing and managing non-personal marketing communicationsManaging personal communicationsPart 6 Delivering Value Designing and managing distribution channels and global value networksManaging process, people and physical evidencePart 7 Managing Marketing Implementation and Control Implementing marketing managementManaging marketing metrics GlossaryIndex