Managing Service, Education and Knowledge Management in the Knowledge Economic Era

Dr. Ford Lumban Gaol received his B.Sc. in Mathematics, Master of Computer Science, and his Doctorate in Computer Science from the University of Indonesia, in 1997, 2001 and 2009, respectively. He is currently Associate Professor Informatics Engineering andInformation System, Bina Nusantara University, Indonesia. He is the Vice Chair of Ph.D. Program and Research Interest Group Leader "Advance System in Computational Intelligence and Knowledge Engineering" (Intel- Sys) Bina Nusantara University. Dr. Ford is the officer of IEEE Indonesia section for International and Professional Activities. He is the Chair SERSC: Science and Engineering Research Support Society Indonesia Section. Dr. Ford was the ACM Indonesia Chapter Chair and is involved in several projects related to Technology Alignment in several multinational companies such as Astra, United Tractors, Telkom, Sony Erickson. Dr. Ford was Visiting Professor to Hong Kong University in 2011, and to the Kazan Federal University 2014-2015.Dr. Fonny Hutagalung received her B.Sc. in psychology, Master of Industrial and organizational Psychology, and Doctor in Psychology from National University of Malaysia in 1996, 2003, 2011, respectively. She is currently Head of Department of Educational Psychology and Counseling. Her research interest are Psychological testing, Cognitive abilities in Early Childhood, Human Development, etc. She also takes responsibility for the teaching and learning portfolio for the undergraduate, post graduates program. She oversees local and international undergraduate and post graduates student matters and she and her team have recently developed a comprehensive student advisory system for the faculty. Her most recent books are ‘ Research in Early Childhood Education (2016) and 'Introduction to Social Psychology: Perspective and Knowledge (2016). Dr. Fonny Hutagalung is also an editor for international books and a member of the Malaysian Psychological Association, International Council, and Asian Psychology Association.

• Management of innovative development (on the example of tourism in the Pskov region); Assessment of immaterial resources as an innovation tool of long-term social and economic regional development; Development of regional forest potential of Russia in the context of bio-economic trend; Practical tools for the assessment of strategic risk factors of entrepreneurial activity; The impact of human resource management on customer loyalty in the hotel industry in Russia; Conformity assessment of concession agreements model to parameters of investment projects in transport infrastructure area; Instruments for the implementation of import substitution strategy in the agro-industrial complex; Enterprise integration in the network electronic market: Choice of the Internet-project implementation directions; Philosophy of ancient towns’ economy development evidence from Suzdal, a Russian town; Dynamic model of the economic and social system control; Factors determining whether industrial parks are successful or not; Methodological solutions for the production of a new product; State instruments choice for strategic planning in Russian regions; Harmonization of the tax portfolio of an organization by means of situational matrix modeling; Assessment of business activity impact on national stock market indices; Innovative development of a region: Growth pole approach; The methodical approach to the assessment of regional innovation and investment processes; Development of public–private entrepreneurship projects; Methodology of E-economy infrastructure research; Assessment of factors influencing the quality of human resources; Impact of industrial policy on the competiveness of high-technology businesses; Effectiveness of innovations in the process of complex industrial and domestic waste utilization in Vladimir region as a source of raw materials for the modern construction sector; Values of modern youth and state youth policy; Influence of the state support on the development of small and medium-size entrepreneurship of the Vladimir region; Predictive analysis of the tourism hospitality development in Slovakia; Urban areas as educational tourism destinations; Methodological aspects of forming a regional benchmarking partnership; Current barriers of innovation development of Russian entrepreneurship; The role of innovations in the modern economy and their economic essence; Problems of establishment and development of start-ups in Russia; Rise and development of the ecosystem of innovative entrepreneurship in Russia; Exploring the appeals used in creative advertising: A conceptual theory; Innovative thinking as a factor in the establishment of an innovation-based economy in Russia: Spiritual and moral aspects; Contemporary regional planning in Russia: Systemic problems and development issues; Employees’ personal potential as the main factor of the innovation activity of a Russian organisation; Analysis of the current situation of the production structure of the dairy industry of the Russian Federation regions: Optimization reserves; Competitive differentiators of money-and-credit institutions of modern Russia; Environmental activities in Indonesian Islamic commercial banks’ corporate social responsibility; Impact of small business sector on quality of life in Russian regions; Model of innovation activities situation in regions; Factors reducing a company’s value in the system of internal financial control