Managing in a Global World

Dr. Bianka Lichtenberger ist Gründerin und Direktorin der Alliance Network Group (ANG) in Zürich, Schweiz.Prof. Dr. Michel E. Domsch ist Inhaber des Lehrstuhls für Personalwesen und Internationales Management der Universität der Bundeswehr, Hamburg.Dr. Gert J. Scholtz ist Direktor einer Unternehmensberatung.Peter Sticksel ist wissenschaftlicher Mitarbeiter am Lehrstuhl von Prof. Dr. Domsch.

• Managing in a Global World.- 1. Introduction.- 2. Problems and Challenges of International Human Resource Management.- 3. Case Studies in International Human Resource Management.- 4. Suggestions for Effectively Using the Cases.- 1. Rona KG.- 1. Corporate History.- 2. The Corporate Positioning.- 3. The Corporate Structure.- 4. The Portuguese Subsidiary.- 5. Training of the Sales Force.- 6. The Influence of Culture.- 7. Questions.- 2. Travancore Mats.- 1. Introduction.- 2. Background.- 3. Structure of Travancore Mats & Matting Co.- 4. Existing System at Travancore Mats & Matting Co.- 5. Reasons for the Success of Travancore Mats & Matting Co.- 6. Questions.- 3. AcrylBaths.- 1. The Company.- 2. A Telephone Call.- 3. The Problem.- 4. The Announcement.- 5. Questions.- 4. The Payment and Reward System in XMPMH.- 1. Introduction.- 2. XMPMH.- 3. The Formal Remuneration and Reward System in XMPMH.- 4. The Informal Reward System..- 5. Questions.- 5. The Iberduero S.A. and Hidrola S.A. Merger.- 1. Introduction.- 2. The Impact of the Process on Human Resources.- 3. Questions.- 6. Strategic Human Resource Strategy at Hansson Industries.- 1. Hansson Industries USA, Background..- 2. Hansson USA: Atmosphere & Management Style.- 3. Hansson USA: Employee Benefits and Career Development.- 4. Hansson Industries Sweden: Background..- 5. Hansson Sweden: Atmosphere & Management Style.- 6. Hansson Sweden: Employee Benefits and Career Development.- 7. Analysis of Hansson Industries current Human Resource Policy.- 8. The Consulting Problem..- 9. References.- 7. Management Consulting Agency.- 1. Introduction.- 2. Background of the Company.- 3. Organizational Structure.- 4. The Company’s Human Resource Management.- 5. Conclusion.- 6. Questions.- 8. Caltex Indonesia Inc..- I. Introduction.- 2.Nature of the Company.- 3 The Information Technology Department.- 4. Problem Description.- 5. Yanti’s Background.- 6. The Decision.- 7. Questions.- 8. Adamson’s Decision and its Consequences.- 9. XYZ Airlines.- 1. Introduction.- 2. Airlines.- 3. Company Background.- 4. Market Status.- 5. Labor Union.- 6. Recruitment.- 7. New Generation.- 8. The Gap.- 9. Outlook.- 10. Questions.- 10. The Strike at Africa Combustion.- 1. Introduction.- 2. Organizational Setting.- 3. The Background to the Strike.- 4. The Strike.- 5. The Meeting at AC House, Sandton, Johannesburg.- 6. Questions.- Annex: The Grading of Welders and Riggers.- 11. A New Head Nurse at St. Joseph’s Hospital.- 1. Organizational Setting.- 2. Functional Areas.- 3. The Human Resource Management Context.- 4. The Appointment of a New Head Nurse.- 5. Consequences of the Protocol System.- 6. Questions.- 12. The Implementation of a Total Quality Control System at Vector Technical Center (Belgium).- 1. Introduction.- 2. The Business.- 3. The People.- 4. The Change — A Market-Driven Approach.- 5. The Process.- 6. The Outcome.- 7. Questions.- 13. ABB Ural ControlSystem.- 1. Introduction.- 2. Company Background.- 3. The Start-up Phase.- 4. The Human Resource Situation in 1992.- 5. Questions.- 14. Anita Kunde’s Experience at IBM Germany.- 1. Problem Statement for the Case Study.- 2. Questions.- 15. Intercraft Ltd..- 1. Introduction.- 2. Organization.- 3. Human Resource Activities.- 4. General Comments on the Human Resource Function.- 5. The Dismissal of Vivek.- 6. Questions.- 16. The Reward System at Oil Gas.- 1. Description of the Company — Brief History.- 2. The Competition.- 3. The Corporate Culture.- 4. The Human Resource Policy.- 5. Remuneration Policy for Middle-Level Managers/Engineers.- 6. Questions.- 17.The Bavarian Case.- 1. The Current Situation.- 2. The Company.- 3. Martin L’s Story.- 4. Questions.- 18. A Day in Eutopia.- 1. Introduction.- 2. The Birth of Eutopia Inc.- 3. Recruitment and Induction.- 4. Katie’s Illness.- 5. A New Beginning.- 6. Questions.- 19. Schlumberger goes Total Quality Management.- 1. Introduction to the Oil Industry.- 2. Description of the Electrical Wireline Logging Industry.- 3. Schlumberger Limited.- 4. Schlumberger Wireline and Testing.- 5. Human Resource Management at Schlumberger Wireline and Testing.- 6. Company Culture and Total Quality Management.- 7. Questions.- 20. Performance Appraisal at KLM Royal Dutch Airlines.- 1. Introduction.- 2. The Performance Appraisal System at KLM.- 3. The Flight to Los Angeles.- 4. Anke’s Performance Appraisal.- 5. Questions.- 6. Appendix.- Editors.