• Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References.

"A refreshing 'plain English' guide as to how HR people can make real strategic and operational business impact way beyond the traditional scope of the 'Personnel Department'".Robert Ingram, Vice President, Human ResourcesCap Gemini Ernst & Young"Christina's book throws down the gauntlet to HR professionals to move knowledge management up their strategic agenda. Drawing on a breadth of examples across many sectors Christina provides us with a way into a topic that we have left on the back burner for too long.""This is a book to get knowledge management on HR's strategic agenda. I particularly liked the pause for reflections."Chris Johnson, Director, Cedar International

• Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References.

"A refreshing 'plain English' guide as to how HR people can make real strategic and operational business impact way beyond the traditional scope of the 'Personnel Department'".Robert Ingram, Vice President, Human ResourcesCap Gemini Ernst & Young"Christina's book throws down the gauntlet to HR professionals to move knowledge management up their strategic agenda. Drawing on a breadth of examples across many sectors Christina provides us with a way into a topic that we have left on the back burner for too long.""This is a book to get knowledge management on HR's strategic agenda. I particularly liked the pause for reflections."Chris Johnson, Director, Cedar International

• Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References.

"A refreshing 'plain English' guide as to how HR people can make real strategic and operational business impact way beyond the traditional scope of the 'Personnel Department'".Robert Ingram, Vice President, Human ResourcesCap Gemini Ernst & Young"Christina's book throws down the gauntlet to HR professionals to move knowledge management up their strategic agenda. Drawing on a breadth of examples across many sectors Christina provides us with a way into a topic that we have left on the back burner for too long.""This is a book to get knowledge management on HR's strategic agenda. I particularly liked the pause for reflections."Chris Johnson, Director, Cedar International