• Preface: Management as profession and commitment; Introduction: Management and manager; Business Performance; Performance in the service institution; Productive work and achieving worker; Social impacts and social responsibilities; The manager's work and jobs; Managerial skills; Managerial organization; Conclusion: The manager of tomorrow; Bibliography; Glossary; Index.

'...if I were allowed only one book on management to take with me on my desert island, I would certainly take this one.' The Director '..Drucker brings to bear a nimble pen, an agile mind and a rare dose of common sense.' The Daily Telegraph

• Preface: Management as profession and commitment; Introduction: Management and manager; Business Performance; Performance in the service institution; Productive work and achieving worker; Social impacts and social responsibilities; The manager's work and jobs; Managerial skills; Managerial organization; Conclusion: The manager of tomorrow; Bibliography; Glossary; Index.

'...if I were allowed only one book on management to take with me on my desert island, I would certainly take this one.' The Director '..Drucker brings to bear a nimble pen, an agile mind and a rare dose of common sense.' The Daily Telegraph

• Preface: Management as profession and commitment; Introduction: Management and manager; Business Performance; Performance in the service institution; Productive work and achieving worker; Social impacts and social responsibilities; The manager's work and jobs; Managerial skills; Managerial organization; Conclusion: The manager of tomorrow; Bibliography; Glossary; Index.

'...if I were allowed only one book on management to take with me on my desert island, I would certainly take this one.' The Director '..Drucker brings to bear a nimble pen, an agile mind and a rare dose of common sense.' The Daily Telegraph