Leadership in Tourism and Hospitality

Edited by Rob Hallak, Associate Professor in Management, University of South Australia, Australia, Michael J. Mustafa, Associate Professor of Entrepreneurship & Management, University of Nottingham Malaysia, Malaysia and Craig Lee, Associate Professor of Tourism, University of South Australia

• Contents1 An introduction to leadership in tourism and hospitality 1Rob Hallak, Michael J. Mustafa, and Craig Lee2 Leadership and stewardship in destination management 15Julia N. Albrecht and Marco Haid3 Unlocking diversity: DEIB in tourism and hospitality job advertisements in Australia 26Willem J.L. Coetzee4 Leadership, strategy, and innovation in tourism and hospitality 47Álvaro Dias5 Cultivating psychological well-being in tourism organisations through need-supportive leadership 62Susan Houge Mackenzie6 Hospitality as an environment for hospitable leadership? 80David Williamson and Candice Harris7 Change and leadership in tourism and hospitality 94Moises Vera, Madalyn A. Scerri, Rajka Presbury, and Simon Pawson8 The role of leadership in shaping work climate 110Katharina Wickel, Montserrat Crespi-Vallbona, and Nuria Louzao9 Leader-member exchange and conflict resolution 129Pola Q. Wang10 Harnessing human capital 149Hazel Melanie Ramos

‘Leadership in Tourism and Hospitality offers a timely and thoughtful reappraisal of leadership in a sector characterised by complexity and uncertainty [...] Its human-centred and relational emphasis is both compelling and necessary.’