Leader's Guide to Coaching and Mentoring, The

Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

• Introduction & Overview  PART 1 – COACHING & MENTORING FUNDAMENTALS  Chapter 1:  Coaching in ContextChapter 2:  Being a MentorChapter 3: Identifying Your Personal Coaching StyleChapter 4: Getting the Most Out of a Coaching Session  PART 2 – COACHING & MENTORING SKILLS  Chapter 5: ListeningChapter 6: QuestioningChapter 7: Observing Body Language and Non Verbal BehaviourChapter 8: Building Rapport and TrustChapter 9: ChallengeChapter 10: Reflective SkillsChapter 11: ReframingChapter 12: Supportive SkillsChapter 13: Feedback  PART 3 – COACHING APPROACHES, MODELS & TOOLS  Chapter 14: Coaching ApproachesChapter 15: Coaching ModelsChapter 16: Coaching Tools  PART 4 – COACHING SCENARIOS  Chapter 17: Peer to Peer CoachingChapter 18: Line Manager as a CoachChapter 19: Coaching Gen Y and MillenialsChapter 20: Cross Cultural CoachingChapter 21: Coaching a Poor PerformerChapter 22: Coaching Star PerformersChapter 23: Coaching For Career DevelopmentChapter 24: Telephone/Virtual CoachingChapter 25: Coaching The TeamChapter 26: Reverse Coaching  PART 5 – FINAL THOUGHTS  Chapter 27: Coaching SupervisionChapter 28: 10 Tips for Excellence in Coaching & MentoringChapter 29: 10 Traps to Avoid When Coaching or Mentoring  ConclusionResourcesReferencesIndex

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