Jennifer A. Bartlett is an assistant professor and the interim associate dean for teaching, learning, and research at the University of Kentucky Libraries. She has worked in academic and public libraries for over 20 years and focuses on public services, access services, and academic library management and administration. Since 2011, she has authored the “New and Noteworthy” column in Library Leadership and Management, the journal of ALA’s Library Leadership and Management Association (LLAMA) and is a book review columnist for the publication Online Searcher. She is active in the Kentucky Library Association, the Special Libraries Association, and has also served as a member of the International Federation of Library Associations (IFLA) Knowledge Management Standing Committee. She is the co-editor (with Spencer Acadia) of Libraries that learn: Keys to Managing Organizational Knowledge (Chicago: ALA Editions, 2019).

• List of IllustrationsPrefacePart I: Introduction to Knowledge ManagementChapter 1: Introducing Knowledge ManagementChapter 2: Types of Knowledge and the KM LifecycleChapter 3: Goals and the Knowledge Management FrameworkChapter 4: People at the Center: Creating a Culture of KMPart II: The Knowledge Management LifecycleChapter 5: Capturing Knowledge: Acquisition and CreationChapter 6: Organizing Knowledge: Structure and CompilationChapter 7: Storing Knowledge: Integration and StabilityChapter 8: Sharing Knowledge: Learning and DisseminationChapter 9: Updating Knowledge: Assessment and EvaluationPart III: Next Steps in Knowledge ManagementChapter 10: Future Directions for KM in LibrariesIndexAbout the Author

Providing just the right balance between theory and practice, this book is must-read for all librarians seeking to understand the importance of capturing and preserving organizational knowledge. The author provides meaningful, real-life examples and practical solutions showing how and why KM is needed in modern library and information environments. Many libraries struggle with how to collect, organize, and maintain internal data, information, and knowledge for the long-term. This book is an excellent starting point for transforming your library’s stale knowledge now, one-and-done mindset to a dynamic now-and-later knowledge institution.