Key Management Development Models (Travel Edition)

David Cotton spent 21 years with Arthur Andersen & PwC before becoming a freelance trainer. He's worked in 40 countries and his clients include the European Parliament, European Commission, UN, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, many Middle Eastern oil & gas companies, Manchester Business School & more.

• About the authorAcknowledgements Preface Using this book  DEVELOPING YOURSELF  PART ONE Happiness    1 Positive affirmations    2 Positive mental attitude and content reframing  PART TWO Memory and recall   3 Loci method 4 Number/rhyme method    PART THREE Motivation  5 Maslow’s hierarchy of needs    6 Glasser’s choice theory    7 Pink’s model of motivation  PART FOUR Personal change   8 Cognitive restructuring   9 The Secret/law of attraction (Byrne)    10 Seven habits of highly effective people (Covey)     PART FIVE Problem solving and decision making11 Force field analysis    12 Is/is not problem-solving technique   13 Ladder of inference (Argyris) 14 OODA loop   15 Polarity management    16 Vroom–Yetton–Jago decision model  PART SIX Resilience   17 Kobasa and 'hardiness'  PART SEVEN Self-awareness   18 360° feedback   19 Emotional intelligence 20 Johari window 21 Multiple intelligences     PART EIGHT Self-confidence and stress management   22 Anchoring a calm state23 Meditation 24 Mindfulness    PART NINE Time management, concentration and focus 25 Covey’s time matrix (Eisenhower)    26 Getting things done (Allen)   27 Wheel of life  PART TEN Learning   28 Accelerated learning 29 Benziger’s thinking styles assessment 30 Kolb/Honey and Mumford learning styles     PART ELEVEN Listening skills31 Active listening    32 Critical listening   33 Relationship listening     MANAGING OTHERS  PART TWELVE Assertiveness    34 The broken record  35 Fogging     PART THIRTEEN Coaching    36 CLEAR model (Hawkins)37 GROW model (Whitmore et al.)38 Solution-focused coaching (OSKAR)  PART FOURTEEN Communication    39 DISC 40 Matching and mirroring   41 Storytelling    42 VAK (visual, auditory, kinaesthetic)     PART FIFTEEN Conflict management   43 Betari Box44 Thomas–Kilmann conflict mode instrument  PART SIXTEEN Creativity    45 Brain-friendly brainstorming    46 Challenging assumptions   47 PMI (plus, minus, interesting) 48 Random word technique   49 SCAMPER     PART SEVENTEEN Giving feedback    50 EEC Model    51 EENC    PART EIGHTEEN Goal setting   52 Locke and Latham’s five principles 53 Reticular activating system    54 SMART goals   55 CASE – behavioural objectives    PART NINETEEN Influence and persuasion 56 4Ps of persuasion   57 Bilateral brain theory    58 Embedded commands 59 Locus of control (Weiner’s attribution theory)