Introduction to the Hospitality Industry

Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire. Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.

• Part 1. Perspectives on careers in hospitality 1 Chapter 1. The hospitality industry and you 3Chapter 2. Forces affecting growth and change in the hospitality industry 33Part 2. Food service 61Chapter 3. The restaurant business 63Chapter 4. Restaurant operations 103Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127Chapter 6. Competitive forces in food service 159Chapter 7. Issues facing food service 183Chapter 8. On-site food service 213Chapter 9. Lodging : meeting guest needs 257Chapter 10. Hotel and lodging operations 293Chapter 11. Forces shaping the hotel business 333Chapter 12. Competition in the lodging business 367Part 4. Travel and tourism 405Chapter 13. Tourism: Front and center 407Chapter 14. Destinations: Tourism generators 437Part 5. Hospitality as a service industry 483Chapter 15. The role of service in the hospitality industry 485