Integrated Marketing Communications

Philip J. Kitchen is Professor of Marketing, ICN-Artem School of Business, Nancy, France and Emeritus Professor University of Salford, UK and Brock University, Canada. Professor Kitchen is Founder and Editor of the Journal of Marketing Communications (Routledge), and Founder of the International Conference on Corporate and Marketing Communications (held annually since 1996). He has twice served as guest editor for the European Journal of Marketing. He has published over 200 papers in journals including Journal of Business Research, European Journal of Marketing, Journal of Advertising Research, International Journal of Advertising, International Journal of Human Resource Management among others, together with 20 published books on marketing communications, corporate communications, marketing management and marketing theory.  He has been Visiting Professor or Affiliate Professor at major universities in France, Norway, Cyprus, Israel, Colombia, Turkey, Italy, and India, and has presented as Invited or Keynote Speaker at over 50 academic and practitioner conferences. Marwa E. Tourky is Associate Professor of Marketing and Brand Management at Cranfield School of Management, UK, and Programme Director of prestigious MSc Strategic Marketing. Previously she was Senior Lecturer at Exeter University Business School. Her research is focused in areas such as corporate brand, identity and reputation, communications and CSR. Marwa serves on the editorial board of Journal of Marketing Communications and was Vice-Chair of South West Federation of Museums and Art Galleries, UK. She works hand in hand with non-academic partners as board member of charities and research advisor for public sector, such as Devon and Cornwall Police. Her research has appeared in leading scientific journals such as Journal of Business Research, European Journal of Marketing, Corporate Reputation Review and Qualitative Market Research, Journal of Marketing Communications, Management and Organization Review, Management and Organization Review and Journal of Business and Industrial Marketing. She has contributed chapters to edited books, reports for funded research projects, and popular accounts of her work has appeared in The Times, The Daily Mail, Devon Live, Palm FM, PlymouthLive, CornwallLive, and Heart Radio.

• 1. Introduction to Communicating Globally: An Integrated Marketing Approach.- 2. Transitioning in the Marketplaces and -spaces of 2020 and Beyond.- 3. The Global Marketplace.- 4. How Marketing Communication Works.- 5. Integrated Communication or Integrated Marketing Communication.- 6. Developing Integrated Global Marketing Communication Programs.- 7. Implementing the IGMC Strategy.- 8. Creative Execution: Gaining and Retaining Customers and Influencing Stakeholders.- 9. IGMC Drivers and Agency Interaction.- 10. Investments and Measurements: The Quest for the Holy Grail.- 11. The Way Forward: Overcoming Barriers with IGMC Solutions.- 12. Case Studies.- 13. ROCI Investment and Measurement Process: A Worked Example