Heller Social Impact Case Collection

Carole Carlson is professor of the practice and director of the MBA program at the Heller School for Policy and Management at Brandeis University. Matthew Kriegsman is senior program manager at Amazon where he leads strategic projects for Amazon Air’s network planning team. Joel Cutcher-Gershenfeld is professor and associate dean for academics at the Heller School for Social Policy and Management at Brandeis University.

• PrefaceAcknowledgementsList of Exhibits, Tables and SupplementsAuthor BiosSection 1: Social Impact Teaching CasesAdvancing Social Impacts Through Cases Studiesby Carole CarlsonSection 2: Social Impact Entrepreneurship CasesCase 2.1 Brenna Schneider at 99DegreesCustom by Carole Carlson and Rachael Weiker•Industry/Sector: ManufacturingCase 2.2 The Kindness of Human Milk: The Founding of Mothers’ Milk Bank New England by Naomi Bar-Yam and Mark I. Rosen•Industry/Sector: Health Care (nonprofit)Case 2.3 CassVita: Local or Global? Exploring Scaling Strategies for Market Growth by Keshia Engwenyi, Andy Mendez and Ariel Wexler•Industry/Sector: Consumer Goods (nonprofit)Section 3: Social Impact Finance CasesCase 3.1 Engage or Divest? Trillium Asset Management, Facebook Governance, and Shareholder Advocacy by Monique DeSimone, Jess Lynch-Foust, Douglass Guernsey, and Laura Burroughs •Industry/Sector: FinanceCase 3.2a A Blended Finance Facility, Catalyzing Markets to Accelerate Pandemic Response and Build Equitable Health Systems in India – Part A: The Challenge by Archita Adlakha, Neeta Rao, Achin BN Biyani, Ritika Pandey and Sudheer NadipallyCase 3.2b A Blended Finance Facility, Catalyzing Markets to Accelerate Pandemic Response and Build Equitable Health Systems in India -- Part B: The Results and Ongoing Operations by Archita Adlakha, Neeta Rao, Achin BN Biyani, Ritika Pandey and Sudheer Nadipally•Industry/Sector: Finance, International Development, Health CareSection 4: Social Impact Strategy CasesCase 4.1 Hopewell, Inc. by Della M. Hughes and Marji Erickson Warfield•Industry/Sector: Social Services (nonprofit)Case 4.2a Tufts Medicine Health Care System: Merging Hospitals in a New Model (A) by Maher Tabba and Jon ChilingerianCase 4.2b Tufts Medicine Health Care System: Merging Hospitals in a New Model (B) by Maher Tabba and Jon Chilingerian•Industry/Sector: Health Care (nonprofit)Case 4.3 Aligning Transition Supports and Services for Students with Disabilities by Jennifer Stewart•Industry/Sector: Social Services (government)Case 4.4 Native Plant Ordinance by Elizabeth Sessions•Industry/Sector: Natural Resources (government)Section 5: Social Impact Operations CasesCase 5.1 Boston MedFlight – Leveraging Data to Design a New Helicopter Algorithm by Matthew Kriegsman•Industry/Sector: TransportationCase 5.2 Ford Hall 2015 by Avery Brien, Monica Garcia, Sonia Kikeri, Miya Ward•Industry/Sector: Higher EducationCase 5.3 Immigrant Worker Rights Center (IWRC) By Joel Cutcher-Gershenfeld •Industry/Sector: Social Services (nonprofit)Section 6: Social Impact Marketing CaseCase 6.1 JA Worldwide: Creating a Global Brand by Keshia Engwenyi, Julia Robinson-Rosendorff, and Sean C. Rush•Industry/Sector: Non-Governmental OrganizationsSection 7: Social Impact Human Resources CasesCase 7.1 Breaking Down Silos to Build Collaborative Systems by Lauren Hajjar, Jody Hoffer Gittell, Ninna Meier, Bill Gunn•Industry/Sector: Social Services; Health Care (government)Case 7.2 The Unit-Based Team Meeting by Joel Cutcher-Gershenfeld •Industry/Sector: Health Care