Del i serien Research Handbooks in Business and Management series

Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Häftad, Engelska, 2016

1 019 kr

Beställningsvara. Skickas inom 5-8 vardagar. Fri frakt för medlemmar vid köp för minst 249 kr.

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia.Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field.Contributors: L. Andres, U. Apte, J.R. Bryson, C. Chapain, A. Coad, P.W. Daniels, F. Djellal, M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S. Hollis, A. Jones, U. Karmarkar, C.A. Kieliszewski, P.P Maglio, R. Mason, T. Morris, H. Nath, M. O'Mahony, A. Potter, J. Roberts, R. Roberts, L. Rubalcaba, M. Smets, D.J. Storey, P. Strom, J. Sundbo, D.J. Teece, M. Toivonen, R.H. Tsiotsou, J. Wirtz, F.F. Yang, A.G.O. Yeh

Produktinformation

Utgivningsdatum2016-10-28
Mått169 x 244 x undefined mm
FormatHäftad
SpråkEngelska
SerieResearch Handbooks in Business and Management series
FörlagEdward Elgar Publishing Ltd
ISBN9781786434944

Tillhör följande kategorier

Contents: Preface – The Structure of the HandbookAcknowledgements1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service SectorsMary O’Mahony3. Service Research and Economic GeographyPatrik Ström4. The New Scientific Study of ServicePaul P. Maglio and Cheryl A. Kieliszweski5. The Role of the Big 4: Commoditization and AccountancySteve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES6. Green and Sustainable Innovation in a Service EconomyFaridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service ConsumptionRodoula H. Tsiotsou and Jochen Wirtz8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and GrowthMichael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UKJulian Frankish, Richard Roberts, David J. Storey and Alex Coad10. The Growth of Information-Intensive Services in the US EconomyUday Apte, Uday Karmarkar and Hiranya Nath11. Service and ExperienceJon SundboPART III MANAGING SERVICE BUSINESSES12. The Organization of Service BusinessAndrew Jones13. Managing Experts and Creative TalentDavid J. Teece14. Globalization of Services Joanne Roberts15. Internationalisation of Services: Modes and the Particular Case of KIBSLuis Rubalcaba and Marja Toivonen16. In Pursuit of Creative Compliance: Innovation in Professional Service FirmsTimothy Morris, Michael Smets and Royston Greenwood17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship ManagementJohn R. BrysonPART IV UNDERSTANDING SERVICE BUSINESS18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century?Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western CountriesLauren Andres and Caroline Chapain20. Tourism Services: A Sustainable Service Business?C. Michael Hall 21. Growth and Spatial Development of Producer Services in ChinaAnthony G. O. Yeh and Fiona F. YangPART V CONCLUSION: A NEW RESEARCH AGENDA?22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and OpportunitiesJohn R. Bryson and Peter W. DanielsIndex

'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.'