Handbook of Service Business

Edited by John R. Bryson, Professor of Enterprise and Economic Geography, Department of Strategy and International Business, Birmingham Business School, University of Birmingham and the late Peter W. Daniels, formerly Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK

• Contents: Preface – The Structure of the HandbookAcknowledgements1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service SectorsMary O’Mahony3. Service Research and Economic GeographyPatrik Ström4. The New Scientific Study of ServicePaul P. Maglio and Cheryl A. Kieliszweski5. The Role of the Big 4: Commoditization and AccountancySteve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES6. Green and Sustainable Innovation in a Service EconomyFaridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service ConsumptionRodoula H. Tsiotsou and Jochen Wirtz8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and GrowthMichael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UKJulian Frankish, Richard Roberts, David J. Storey and Alex Coad10. The Growth of Information-Intensive Services in the US EconomyUday Apte, Uday Karmarkar and Hiranya Nath11. Service and ExperienceJon SundboPART III MANAGING SERVICE BUSINESSES12. The Organization of Service BusinessAndrew Jones13. Managing Experts and Creative TalentDavid J. Teece14. Globalization of Services Joanne Roberts15. Internationalisation of Services: Modes and the Particular Case of KIBSLuis Rubalcaba and Marja Toivonen16. In Pursuit of Creative Compliance: Innovation in Professional Service FirmsTimothy Morris, Michael Smets and Royston Greenwood17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship ManagementJohn R. BrysonPART IV UNDERSTANDING SERVICE BUSINESS18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century?Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western CountriesLauren Andres and Caroline Chapain20. Tourism Services: A Sustainable Service Business?C. Michael Hall 21. Growth and Spatial Development of Producer Services in ChinaAnthony G. O. Yeh and Fiona F. YangPART V CONCLUSION: A NEW RESEARCH AGENDA?22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and OpportunitiesJohn R. Bryson and Peter W. DanielsIndex

'This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.'