Global E-Commerce and Online Marketing

NIKHILESH DHOLAKIA is Professor of Marketing and E-Commerce, College of Business Administration, University of Rhode Island. He concentrates his research on information age strategies in the global economy and on global consumer culture.WOLFGANG FRITZ is Professor of Marketing at the Technical University of Braunschweig and Honorary Professor at the University of Vienna./e He has authored a number of books on Internet Marketing and E-Commerce in Germany.RUBY ROY DHOLAKIA is Professor and Director, Research Institute for Telecommunications and Information Marketing (RITIM), College of Business Administration, University of Rhode Island./e One of her main research areas is the adoption and use of Information Technologies by households.NORBERT MUNDORF is Professor of Communication Studies, University of Rhode Island./e He holds a doctorate in Mass Communication from Indiana University and has been a visiting professor at the University of Mains, Germany. Well published in the journals of his field, he focuses his research on digital communication, electronic commerce and other related topics.

• Preface Online Marketing: An Introduction to the E-Commerce Revolution by Nikhilesh Dholakia, Wolfgang Fritz, Ruby Roy Dholakia, and Norbert Mundorf Part I: Impact of the Internet on Marketing Markets and Marketing in the Information Age by Nikhilesh Dholakia and Ruby Roy Dholakia Internet and Electronic Markets: An Economic Framework for Understanding Market-Shaping Infrastructures by Nikhilesh Dholakia, Ruby Roy Dholakia, and Myung-Ho Park Electronic Commerce and the Transformation of Marketing by Nikhilesh Dholakia, Ruby Roy Dholakia, and Martin Laub Part II: Online Marketing across the World Internet-Based Marketing in Germany: A Comparative Study of the Media, Banks, and Insurance Sectors by Wolfgang Fritz and Martin Kerner Traditional Retailing and Electronic Commerce on the Internet by Wolfgang Fritz The Internet as a Grocery Store: Observations from Sweden by Solveig Wikstrom and Maria Frostling-Henningsson Evolution of Web-Based International Marketing: Patterns Exhibited by Danish Companies by Morten Rask Online Auctions: The Emerging New Electronic Agora by Tobias Luhrig and Nikhilesh Dholakia Part III: Frameworks for Understanding Online Marketing Building Loyalty to Online Stores through Design of Store Attributes by Ruby Roy Dholakia, Kuan-Pin Chiang, Detlev Zwick, Michelle Abbot,and Jerry Paquin Shopping on the Net: From the Real World to a Mirror World by Solveig Wikstrom, Camilla Carlell, and Maria Frostling-Henningsson Advertising on the Net: What Works and Why by Ruby Roy Dholakia and David R. Fortin Part IV: Special Problems and Opportunities of Online Marketing Acceptance-Oriented Design of Websites by Andreas Mevenkamp and Martin Kerner Internet-Based Surveys: A Suitable Data Collection Method for Empirical Research? by Wolfgang Bandilla and Peter Hauptmanns Virtual Communities as an Instrument of Internet by Stephan Bennemann and Jesko Schroder Privacy Concerns in Electronic Markets: A Framework by Nikhilesh Dholakia and Detlev Zwick The Webs and the Web-nots: Access Issues in the Age of Internet-Based Commerce by Nikhilesh Dholakia Part V: Internet and the Transformation of Organizations E-Business Strategies: American and German Approaches Compared by Detlev Zwick, Nikhilesh Dholakia, and Norbert Mundorf Virtual Classrooms in the New Economy: Global Education through the Internet by Norbert Mundorf, Wolfgang Fritz, Nikhilesh Dholakia, Chai Kim, and Martin Kerner Notes Glossary Bibliography and References