Del 8 - Critical Perspectives on International Public Sector Management

Futures in Public Management

Nyhet

The Emerging Relational Approach to Public Services

Inbunden, Engelska, 2025

Av Rob Wilson, Hannah Hesselgreaves, Max French, Melissa Hawkins, David Jamieson, Martin King, Jonathan Kimmitt, UK) Wilson, Rob (Manchester Metropolitan University, UK) Hesselgreaves, Hannah (Manchester Metropolitan University, UK) French, Max (Northumbria University, UK) Hawkins, Melissa (Northumbria University, UK) Jamieson, David (Northumbria University, UK) King, Martin (Northumbria University, UK) Kimmitt, Jonathan (Durham University

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The prevailing orthodoxy of public service management is that it should be marketized, commissioned, contracted, managed, measured, and evaluated. Futures in Public Management introduces and develops the alternative argument that the objectives for and outcomes sought by institutions working with the public in contexts of health, care and welfare are inherently relational phenomena – they are always complex and cross-boundary, always co-produced by the individuals who experience them through interaction with those who are delivering them in relationship with those providing help/support.This volume of Critical Perspectives on International Public Sector Management questions the potential trajectories, risks and opportunities in taking relational approaches including the transition from existing and/or emergent forms of organising public management. The implications for the governance and management of organisations and practice of relational public services are discussed, as well as the requirements for new roles and responsibilities for stakeholders that a relational management to public service reform.Drawing from wider literature to set out the emerging lessons and reflections on relatively long running attempts to create exemplars of what is broadly a relational approach to public service management, the chapters explore the systemic hinterland required to develop and sustain relational public service approaches.

Produktinformation

Utgivningsdatum2025-09-01
Mått152 x 229 x 20 mm
Vikt499 g
FormatInbunden
SpråkEngelska
SerieCritical Perspectives on International Public Sector Management
Antal sidor296
FörlagEmerald Publishing Limited
ISBN9781836081951

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Rob Wilson is Professor of Digital Social Innovation in the Department of Sociology at Manchester Metropolitan University, UK.Hannah Hesselgreaves is Professor of Public Service Reform and Director of the Policy Evaluation and Research Unit (PERU) in the Department of Sociology at Manchester Metropolitan University, UK.Max French is Assistant Professor in the Business School, Northumbria University, UK.Melissa Hawkins is Assistant Professor in the Business School, Northumbria University, UK.David Jamieson is Assistant Professor in the Business School, Northumbria University, UK.Martin King is Lecturer in the Business School, Northumbria University, UK.Jonathan Kimmitt is Professor of Entrepreneurship in the Business School, Durham University, UK.

Foreword; Mark SmithIntroduction: Futures in Public Management - Is There an Emerging Relational Approach to Public Services? Rob Wilson, Hannah Hesselgreaves, Max French, Melissa Hawkins, David Jamieson, Martin King, and Jonathan KimmittChapter 1. Challenges of Implementing Sociotechnical Infrastructure in Data-Centric Organizations: Learnings From a Community Initiative in Colorado, USA; Donald E. Nease, Jr., Dixon C. Dick, and Bruno SobralChapter 2. The Birmingham SEMH Pathfinder’s Long-Term, Holistic Support for Families: Reflections on the Development of the Model; Jennifer Eckford McCabe and Rob McCabeChapter 3. Reversion to the Mean? Exploring the Barriers to Embedding Human Learning Systems; Christianne Ormston and Michael MacaulayChapter 4. Initiating Relational Public Sector Reform Through Micro and Macro Initiatives in the Early Years System in Greater Manchester; Deborah James, Kate Wicker, and Roman KislovChapter 5. Strengthening Professional Agency Through Professional Dialogue: Results from a Bottom-Up Action-Research Approach from the Netherlands; Daniel van Middelkoop and Peter HorsselenbergChapter 6. From Aspiration to Realisation: How the Outcomes Star Supports the Delivery and Management of Relational, Holistic, Flexible, Developmental, Strengths-Based Public Services; Joy MacKeithChapter 7. “Minestra Riscaldata?” Using Existing Transactional Data to Provide Insight into Relational Activity in Active Labour Market Programmes (ALMPS)?; Giampaolo MontalettiChapter 8. The Public Services Burning Platform: Using Existing Transactional Data to Make a Case for Relational Public Service Approaches; Ron CharltonChapter 9. A New Method for Conceptualising and Modelling for Relationality and Relational Enterprise; Mike MartinChapter 10. Modelling, Reasoning About and Providing Platforms to Enable Relational Conversations; Mike Martin and Gianni JacucciChapter 11. I’ve Got the Power! A Social Pedagogical Exploration of Power Dynamics in Relational Leadership and Practice Within Public Services; Lowis CharfeChapter 12. How Can Ecosystems Help Us to Make Sense of Complexity in Social Care?; Emily Burn and Catherine NeedhamChapter 13. Relational Service Design and New Public Management: Navigating a Paradox?; Marlieke Kieboom and Mieke van der Bijl-BrouwerConclusion: Futures in Relational Public Management Approaches; Rob Wilson, Hannah Hesselgreaves, Max French, Melissa Hawkins, David Jamieson, Martin King, and Jonathan Kimmitt

What a fascinating read to anyone in and between the practice and policy of public services, especially in the contexts of health, care and welfare! This thought-provoking edited collection increases much-needed understanding on how relational approach can foster a public management paradigm shift to better address the complex societal challenges of our societies. Importantly, the relational approach provides insights into the complex, dynamic and interconnected systems of practice and policy of public services.