Five Most Important Questions You Will Ever Ask About Your Organization

First established as the Peter F. Drucker Foundation for Nonprofit Managment, the Leader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing social sector leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations. Peter F. Drucker is known as the "father of modern management," and is a best-selling author of thirty-two books including the best-seller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them.Jim Collins, Philip Kotler, Jim Kouzes, Judith Rodin and Kash Rangan are all well established thought leaders themselves, some with multiple best-sellers.

• Foreword xiAbout Peter F. Drucker xviiWhy Self-Assessment? 1Peter F. DruckerQuestion 1: What Is Our Mission? 11Peter F. Drucker with Jim CollinsQuestion 2: Who Is Our Customer? 23Peter F. Drucker with Philip KotlerQuestion 3: What Does the Customer Value? 37Peter F. Drucker with Jim KouzesQuestion 4: What Are Our Results? 49Peter F. Drucker with Judith RodinQuestion 5: What Is Our Plan? 63Peter F. Drucker with V. Kasturi RanganTransformational Leadership 77Frances HesselbeinThe Self-Assessment Process 83Suggested Questions to Explore 87Definitions of Terms 99About the Contributors 103About the Leader to Leader Institute 107Acknowledgments 109Additional Resources 111Index 115

“I rarely read long tomes of hundreds of pages but this book is great; it’s short and sharp and is good practical brain food.” (B2B Marketing, October 2015)