Frances Hesselbein is chairperson of governors of the Leader to Leader Institute and editor-in-chief of its journal Leader to Leader. Hesselbein served as CEO of the Girl Scouts of the U.S.A. from 1976 to 1990. She was awarded the Presidential Medal of Freedom, the United States' highest civilian honor. General Erik Shinseki (Ret.) is the former Chief of Staff of the United States Army. He is widely hailed as the person who led the transformation of the United States Army from a heavy and immobile organization to an effective combat force. Richard E. Cavanagh is president and CEO of the Conference Board. He joined the Conference Board after serving as executive dean of the John F. Kennedy School of Government at Harvard University. Formerly he worked with McKinsey & Company, Inc.

• Foreword xiRichard E. CavanaghIntroduction xiii1. What a Leader Must Be, Know, and Do 12. The Character of Leaders 233. People Are at the Core 454. Leading from the Front 695. It Takes a Team 856. Managing Complexity, Leading Change 1077. Building and Leading Learning Organizations 131Conclusion 153Notes 161Index 167