TOM JUSTICE is an organizational development practitioner and the president of Justice Associates, a consulting firm specializing in organizational capacity. DAVID W. JAMIESON, PH.D., is department chair, Organization Learning Development, University of St. Thomas and coauthor of Managing Workforce 2000.

• Contents Preface Contents and Organization Changes to the Second Edition of The Facilitator’s Fieldbook Acknowledgments About the Authors Introduction The “Altogether” View of Facilitator Personal Qualities Primer A: Understanding Adult Learning Primer B: Understanding Group Dynamics and Decision Making Primer C: Understanding Process Consultation Primer D: The Manager as Facilitator SECTION I—PHASE I: PREPARATION Overview Facilitator Resources CONTRACTING FOR FACILITATION ORGANIZING THE GROUP SETTING GROUP NORMS MEETING PLANNING SECTION II—PHASE II: WORKING WITH THE GROUP Overview Facilitator Resources GETTING STARTED RIGHT GROUP MEMORY SYSTEMS ANALYZING THE DATABASE DECISION MODES HANDLING CONFLICTS AND COMMON PROBLEMS WITH GROUPS EVALUATION AND GROUP CLOSURE SECTION III—PHASE III: IMPLEMENTATION Overview Facilitator Resources MEETING RECORDS PREPARING, PRESENTING, AND REVIEWING RECOMMENDATIONS IMPLEMENTATION PLANNING SECTION IV—SPECIAL MEETINGS Overview Facilitator Resources PLANNING MEETINGS AND TOOLS LARGE-GROUP PLANNING METHODS FOR ORGANIZATIONAL AND COMMUNITY CHANGE SECTION V—FACILITATING IN A VIRTUAL WORLD Overview Facilitator Resources FACILITATING IN A VIRTUAL WORLD: TECHNOLOGICAL TOOLS AND APPLICATIONS SECTION VI—USING THE FACILITATOR’S FIELDBOOK AS A TRAINING TOOL Overview Facilitator Resources TRAINER’S NOTES Index