Everyday People, Extraordinary Leadership

JAMES M. KOUZES is a Fellow of the Doerr Institute for New Leaders, Rice University and lectures on leadership around the world to corporations, governments, and nonprofits. BARRY Z. POSNER is an endowed Professor of Leadership and Chair of the Management & Entrepreneurship Department, Leavey School of Business, Santa Clara University. An accomplished scholar, he facilitates leadership workshops and seminars worldwide. Kouzes and Posner are the authors of Learning Leadership, Credibility, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and The Student Leadership Challenge, among many other works. They also developed the highly-acclaimed Leadership Practices Inventory (LPI).

• Preface: The Premise and the Promise xiiiWho Should Read This Book?Research-Based PracticesA Guidebook on LeadershipThe Future of Leadership1 Leadership is Not a Position 1Leadership is a RelationshipCredibility is the Foundation of LeadershipThe Five Practices of Exemplary LeadershipModel the WayInspire a Shared VisionChallenge the ProcessEnable Others to ActEncourage the HeartYou Are Already LeadingLeadership Makes a Difference2 Model the Way 23Clarify Your ValuesExplore Your Inner TerritoryDiscover Your VoiceBuild and Affirm Shared ValuesLead by ExampleSpend Your Time and Attention WiselyTurn Critical Incidents into Teachable MomentsTell Stories to Reinforce Values and Connect with ActionsWatch Your LanguageAsk Purposeful QuestionsSeek FeedbackTake Action to Model the Way3 Inspire a Shared Vision 51Clarify Your VisionDiscover Your ThemeExplore Your PastImmerse YourselfGet Others on BoardListen DeeplyDiscover a Common PurposeTake Pride in Being UniqueCreate Images of the FuturePractice Positive Communication and Be ExpressiveTake Action to Inspire a Shared Vision4 Challenge the Process 77Seize the Initiative to ImproveMake Something HappenMake Challenge MeaningfulLook Outward for Fresh IdeasExperiment and Take RisksMake It Safe to Take RisksMake Small Wins WorkLearn from MistakesAdopt a Learning MindsetBe ResilientTake Action to Challenge the Process5 Enable Others to Act 105Foster Collaboration and Build TrustShow Concern for OthersFacilitate Positive Interdependence and ReciprocityBe More GivingMaintain Durable Social ConnectionsStrengthen OthersProvide ChoicesBuild Competence and ConfidenceFoster Personal Responsibility and AccountabilityCoach and MentorTake Action to Enable Others to Act6 Encourage the Heart 133Expect the BestAdopt a Winning AttitudePay Attention to Provide Useful FeedbackDevelop FriendshipsPersonalize RecognitionUse a Creative Mix of RecognitionsCreate a Spirit of CommunityProvide Social SupportCelebrate and Have Some FunBe Personally InvolvedTake Action to Encourage the Heart7 Leadership Development is Self-Development 161Leadership MattersLeadership Can Be LearnedFundamentals for Learning LeadershipHow People Learn to LeadExperience: Learning by DoingExample: Learning by Observing OthersEducation: Learning Through Training and CourseworkBecome Your Best SelfOur Aspiration for YouAppendix: The Research Basis for This Book 177Endnotes 181Acknowledgments 197About the Authors 199Index 203

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