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The chapters in the context section are intended to provide the reader with an understanding of the social, organizational, and interpersonal factors that provide background and give meaning to evaluation practice.
Section I—The Context of Evaluation.- 1 The Changing Context of Practice.- 2 Organizational Strategy and Training Evaluation.- 3 What Stakeholders Want to Know.- 4 The Learning Organization: Implications for Training.- Section II—Models of Evaluation.- 5 The Four Levels of Evaluation.- 6 Level 4 and Beyond: An ROI Model.- 7 Clarifying and Directing Impact Evaluation.- 8 Formative Evaluation.- 9 Assessing Employee Competencies.- 10 The Organizational Action Research Model.- Section III—Issues in Evaluation.- 11 The Ethics of Evaluating Training.- 12 Cultural Dimensions of Evaluation.- 13 Impact of Technology on Training Evaluation.- 14 Design Team Performance: Metrics and the Impact of Technology.- 15 Using Quality to Drive Evaluation: A Case Study.- 16 Certification: Business and Legal Issues.- 17 Lessons from Education.