Akademibokhandeln
Chris Thomas, Gary Heil - Employee Management and Customer Service in the Retail Industry, Häftad

Häftad, Engelska, 2005

Employee Management and Customer Service in the Retail Industry

Av Chris Thomas, Gary Heil

2799 kr

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Beskrivning
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
Produktinformation
  • Utgivningsdatum: 2005-08-23
  • Mått: 191 x 242 x 12 mm
  • Vikt: 367 g
  • Format: Häftad
  • Språk: Engelska
  • Antal sidor: 208
  • Förlag: John Wiley & Sons Inc
  • ISBN: 9780471723240
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Mer information

Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.Chris Thomas is a professional writer from Boise, Idaho.

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