eDemocracy & eGovernment

The reference bookreviews and presentssystematically the use of Internet in administration and politics. A process-oriented layer model defines the options of exchange and participation forall claim groups covering these topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity.Case studies show practical applications in industry, administration and research. The book is well suited for students in Business, Economicsand Political Sciences courses as well as for practitionersinterested in the opportunities of digital exchange and participation in the knowledge society.