Digital Service Delivery in Africa

Ogechi Adeola is Associate Professor of Marketing and Head of Department of Operations, Marketing and Information Systems at the Lagos Business School, Pan-Atlantic University, Nigeria. Jude N. Edeh is a Postdoctoral Fellow at the Chair of Business as Unusual: Innovation Practices and New Business Models, Kedge Business School, Marseille, France.Robert E. Hinson is a Professor at the University of Ghana and the Lincoln International Business School, UK. Fulufhelo Netswera is the Executive Dean Faculty of Management Sciences at Durban University of Technology, South Africa.

• Part 1. Digital Service Delivery - Introduction and the African Context.- Chapter 1. Digital Service Delivery in Africa- An Introduction (by Ogechi Adeola, Jude N. Edeh, Robert E. Hinson and Fulufhelo Netswera) .- Chapter 2. Digital Channels Catalysing Businesses in Fast Expanding African markets (by Esi Elliot, Robert E. Hinson, Anthony Annan and Martin J. Eppler) .- Chapter 3. The Role of African Founded Businesses in expanding the digital economy (by Ebimo Amungo) .- Chapter 4. Customer Relationship Management and Business Performance: Do Digital Platform capabilities matter? (by Jude N. Edeh) .- Chapter 5. Digital Supply Chain and Logistics in Africa (by Marvel Ogah and Raymond Onuoha) .- Part II. Country- Based Themes and Practices.- Chapter 6. Digital Entrepreneurship in Africa: Case studies of Nigeria and South Sudan (by Itoro Emembolu, Charles Emembolu, Olumide Aderinwale and Emmanuel Lobijo) .- Chapter 7. Digital Stokvel for Entrepreneurship Promotion in South Africa: Merits and Demerits (by Ishmael Iwara) .- Chapter 8. Banking the Cocoa Farmer in Ghana: The Role of Mobile Technology (by Robert Ebo Hinson and Louis Numelio Tettey) .- Chapter 9. Strategy in Digital Business – The East African Perspective by Paul Katuse.- Chapter 10. Digitalisation and Public Sector Service Delivery in Kenya (by Abel Kinoti Meru and Mary Wanjiru Kinoti) .- Part 3. Recommendations for Skill Requirements in Digital Service Delivery.- Chapter 11. Digital Skills and Strategic Postures: Insights from African Entrepreneurs (by Nasiru Taura) .- Chapter 12. Developing and Managing Skills and Competencies for Digital Business in Africa (by Isaiah Adisa and Ogechi Adeola) .- Chapter 13. Virtual Teams: The New Work Norm for the Post Covid-19 Era (by Abdullah Promise Opute) .- Chapter 14. Netiquette: Towards Digital Etiquette in Africa (by J. N. Halm).