Regina Lenart, Full Professor, Faculty of Management and Social Communication, Jagiellonian University, Poland

• Contents:1 Towards citizen engagement: the emergence of crowdsourcing2 Theoretical foundations: fundamentals, process, andprinciples of crowdsourcing in the public sector3 Step by step: implementing and managing crowdsourcing inthe public sector4 Case study: crowd wisdom, crowd creation, crowd voting5 Towards more effective management: new trends incrowdsourcing in the public sector6 The road forward: future of crowdsourcing in the public sector

‘Digital Citizens and Crowdsourcing turns “engagement” into an actionable governance capability. With a nuanced view of risks—representation, data quality, and tokenism— the author provides tools and examples that help public organizations design participation that actually delivers public value. A rare blend of conceptual clarity and managerial pragmatism. Professor Regina Lenart maps the evolution of crowdsourcing in the public sector, offers a maturity framework for implementation, and illustrates lessons through global cases. This book shows how institutions can turn digital participation into measurable public value—while confronting ethics, inclusion, and data quality head-on. Essential reading for scholars and practitioners seeking trustworthy, participatory, and effective digital government.’

Regina Lenart, Full Professor, Faculty of Management and Social Communication, Jagiellonian University, Poland

• Contents:1 Towards citizen engagement: the emergence of crowdsourcing2 Theoretical foundations: fundamentals, process, andprinciples of crowdsourcing in the public sector3 Step by step: implementing and managing crowdsourcing inthe public sector4 Case study: crowd wisdom, crowd creation, crowd voting5 Towards more effective management: new trends incrowdsourcing in the public sector6 The road forward: future of crowdsourcing in the public sector

‘Digital Citizens and Crowdsourcing turns “engagement” into an actionable governance capability. With a nuanced view of risks—representation, data quality, and tokenism— the author provides tools and examples that help public organizations design participation that actually delivers public value. A rare blend of conceptual clarity and managerial pragmatism. Professor Regina Lenart maps the evolution of crowdsourcing in the public sector, offers a maturity framework for implementation, and illustrates lessons through global cases. This book shows how institutions can turn digital participation into measurable public value—while confronting ethics, inclusion, and data quality head-on. Essential reading for scholars and practitioners seeking trustworthy, participatory, and effective digital government.’

Regina Lenart, Full Professor, Faculty of Management and Social Communication, Jagiellonian University, Poland

• Contents:1 Towards citizen engagement: the emergence of crowdsourcing2 Theoretical foundations: fundamentals, process, andprinciples of crowdsourcing in the public sector3 Step by step: implementing and managing crowdsourcing inthe public sector4 Case study: crowd wisdom, crowd creation, crowd voting5 Towards more effective management: new trends incrowdsourcing in the public sector6 The road forward: future of crowdsourcing in the public sector

‘Digital Citizens and Crowdsourcing turns “engagement” into an actionable governance capability. With a nuanced view of risks—representation, data quality, and tokenism— the author provides tools and examples that help public organizations design participation that actually delivers public value. A rare blend of conceptual clarity and managerial pragmatism. Professor Regina Lenart maps the evolution of crowdsourcing in the public sector, offers a maturity framework for implementation, and illustrates lessons through global cases. This book shows how institutions can turn digital participation into measurable public value—while confronting ethics, inclusion, and data quality head-on. Essential reading for scholars and practitioners seeking trustworthy, participatory, and effective digital government.’