Digital Co-Production of Public Services

This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society. Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms. This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.