Designing Performance Measurement Systems

Theory and Practice of Key Performance Indicators

Inbunden, Engelska, 2018

Av Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

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Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure!

Produktinformation

Utgivningsdatum2018-12-05
Mått155 x 235 x 19 mm
Vikt434 g
FormatInbunden
SpråkEngelska
SerieManagement for Professionals
Antal sidor211
FörlagSpringer Nature Switzerland AG
ISBN9783030011918

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Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards. Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering. Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.