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Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
- Illustratör: 21 figures 9 black & white tables 16 black & white illustrations
- Format: Inbunden
- ISBN: 9780230247819
- Språk: Engelska
- Antal sidor: 199
- Utgivningsdatum: 2010-09-09
- Förlag: Palgrave Macmillan