Cultural Competence

Steyn Heckroodt, PhD, is a practitioner, professor, and thought leader in leadership and strategy, Heckroodt provides a wealth of experience and expertise when engaging with global business leaders in the boardroom, classroom, on the field, and in the cloud. Leveraging on his experience in over 50 countries, consulting for a myriad of organizations, and engaging with tumultuous, culturally different workforces, Heckroodt focuses on diversity as the key to intrinsic strategic competitiveness for organizations, hence Cultural Competence. Waddah S. Ghanem Al Hashmi, BEng (Hons), MBA, MSc, DBA, MIoD, FBDIGCC, is an environmental engineer with a double master's in both sciences and business administration, Waddah has published widely as an Industrial Academic. He is respected as a leading authority on health, safety, environmental and sustainability governance, and leadership, and is also the chairman of the Platform for Connected Leadership. His interest in cultural competence is deeply rooted in his views on the importance of creating a dialogue amongst civilisations, rejoicing in what connects humankind, rather than what differentiates it.

• About the Authors List of Figures Purpose and Value of this Book Introduction. 1: Cultural Competence: A Drop of Ink in a Glass of Water. 2: The Imperativeness of Culture in Cultural Competence. 3: Castling: Cultural Competence as a Strategic Differentiator. 4: The Satya Nadella Case for Cultural Competence. 5: The Cultural Competence Index (CCI) Measurement Matrix. 6: Case Study Example Explanations of The CCI Construct Elements. 7: Institutionalizing Cultural Competence. 8: Future Challenges and Opportunities for Cultural Competence. Epilogue. Bibliography