• IntroductionCh 1 The Management Framework Introduction Complex FrameworkInput/process/outputFactor analysisPhase change Ch 2 Decision Making on the Day Overview Introduction Resilience Section One: Risk Management Ch 3 Risk and Management Terminology used in risk management Risk management in organisational architecture Applying ISO 31000 to the decision process Ch 4 Crowd Risks and Advanced ToolsDefinition(s) for the security of crowds Advanced risk assessment Section Two: Crowd Management Ch 5 Crowd Behaviour Theory Crowd behaviour models Emergent behaviourCh 6 Crowd Planning and PreparationReview checklist of planning methodologySection Three: Security Ch 7 Security Theory: Process, definitions, tools and techniques Introduction What is security? Security planning processes and methodologyThe site and layered security Emergency management Assessment of security threats Ch 8 Security: Hostile AttacksIntroduction Low-capability high-impact attacks Background Context Understanding the components of terrorism risk Guarding and patrol measures Layered security Section Four: Health Ch 9 Integrating Health Introduction Event health planning (Process) Health risk assessment (Input) Integrated health plan (Output) Ch 10 Crowded Health Introduction Selecting health service providers Health service provision Health Command Glossary References Index

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• IntroductionCh 1 The Management Framework Introduction Complex FrameworkInput/process/outputFactor analysisPhase change Ch 2 Decision Making on the Day Overview Introduction Resilience Section One: Risk Management Ch 3 Risk and Management Terminology used in risk management Risk management in organisational architecture Applying ISO 31000 to the decision process Ch 4 Crowd Risks and Advanced ToolsDefinition(s) for the security of crowds Advanced risk assessment Section Two: Crowd Management Ch 5 Crowd Behaviour Theory Crowd behaviour models Emergent behaviourCh 6 Crowd Planning and PreparationReview checklist of planning methodologySection Three: Security Ch 7 Security Theory: Process, definitions, tools and techniques Introduction What is security? Security planning processes and methodologyThe site and layered security Emergency management Assessment of security threats Ch 8 Security: Hostile AttacksIntroduction Low-capability high-impact attacks Background Context Understanding the components of terrorism risk Guarding and patrol measures Layered security Section Four: Health Ch 9 Integrating Health Introduction Event health planning (Process) Health risk assessment (Input) Integrated health plan (Output) Ch 10 Crowded Health Introduction Selecting health service providers Health service provision Health Command Glossary References Index

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• IntroductionCh 1 The Management Framework Introduction Complex FrameworkInput/process/outputFactor analysisPhase change Ch 2 Decision Making on the Day Overview Introduction Resilience Section One: Risk Management Ch 3 Risk and Management Terminology used in risk management Risk management in organisational architecture Applying ISO 31000 to the decision process Ch 4 Crowd Risks and Advanced ToolsDefinition(s) for the security of crowds Advanced risk assessment Section Two: Crowd Management Ch 5 Crowd Behaviour Theory Crowd behaviour models Emergent behaviourCh 6 Crowd Planning and PreparationReview checklist of planning methodologySection Three: Security Ch 7 Security Theory: Process, definitions, tools and techniques Introduction What is security? Security planning processes and methodologyThe site and layered security Emergency management Assessment of security threats Ch 8 Security: Hostile AttacksIntroduction Low-capability high-impact attacks Background Context Understanding the components of terrorism risk Guarding and patrol measures Layered security Section Four: Health Ch 9 Integrating Health Introduction Event health planning (Process) Health risk assessment (Input) Integrated health plan (Output) Ch 10 Crowded Health Introduction Selecting health service providers Health service provision Health Command Glossary References Index

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