Critical Capabilities and Competencies for Knowledge Organizations

Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). Juan Gabriel Cegarra-Navarro is a full professor at the Technical University of Cartagena (Spain). He also serves as Associate Editor and Regional Editorial for several flagship journals including Knowledge and Process Management and Journal of Knowledge Management.Denise Bedford is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State. Margo Thomas is the Founder and President of the Women's Economic Imperative, while also holding fellowships at Chatham House and the Global Solutions Initiative, and is a former World Bank senior official.Susan Wakabayashi is a client service leader with 20 years' experience helping organizations align strategies with tactical plans and solve operational challenges, including fortune 100 companies, start-ups, non-profits, multi-laterals, government agencies and associations.

• Part I: The New World of Work and Workers 1. The Changing Landscape of Work 2. Building Knowledge Capacity into Organizations 3. Fundamentals of Knowledge Capital 4. From Knowledge Capacity to Knowledge Capabilities Part II: Managing Organizational Capabilities 5. Knowledge Capabilities - Roles, Responsibilities, Placement 6. Revisiting Competence and Competencies 7. Competence, Proficiency and Performance Part III: Managing Individual Capabilities 8. Human Capital Competence and Proficiency Models 9. Structural Capital Competence and Proficiency Models 10. Relational Capital Competence and Proficiency Models Part IV: Aligning Strategies - Business, Knowledge and Human Resources  11. Strategic Alignment - Business, Knowledge and Human Resource Management 12. Implications for Human Resource Management Roles and Responsibilities Appendix A. Pulling it all Together